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Terms of Service

Last updated: 26 July 2026

These terms cover how you use Reslota, whether you are a guest booking a table over WhatsApp or a cafe using our dashboard to manage reservations. By using either one, you agree to what is written here. We tried to write these the way we would want to read them: short, clear, and without the legal fog.

1Agreeing to these terms

When you message a cafe that runs on Reslota, or when you sign in to the dashboard as cafe staff, you accept these terms. If you do not agree with them, please do not use the service.

2What Reslota is

Reslota is reservation software. A guest messages a cafe's WhatsApp number, our assistant works out what they need, checks the cafe's tables, and books a slot. Cafe staff see and manage those bookings in a web dashboard. We build and run the system. The cafes serve the coffee.

3Who can use it

Anyone can book a table as a guest. To run a cafe on Reslota, you need to be at least 18 years old and have the authority to accept these terms for your business. You are responsible for keeping your login details private and for everything that happens under your account.

4Your booking is with the cafe

When you reserve a table through Reslota, that booking is an arrangement between you and the cafe. The cafe sets its own opening hours, its own seating, and its own rules on things like late arrivals and no-shows. We pass your booking to the cafe accurately, but we cannot force a cafe to honour a booking, and we are not part of what happens once you are at the table.

5The assistant does its best

Our booking assistant uses AI to understand everyday messages. It is good at it, but it is not perfect. If it is unsure what you meant, it will ask you, or it will pass the booking to cafe staff to sort out by hand. Please always check the confirmation message you get back. That message is the real record of what was booked. If something looks wrong, just reply in the same chat and it will be fixed.

6Using Reslota fairly

A few simple things we ask of everyone:

  • Only book tables you actually plan to use. Repeated fake bookings or no-shows may get your number blocked by a cafe.
  • Do not use the chat to send spam, impersonate someone, or share anything against the law.
  • Do not try to break, overload, or poke holes in the service, or gain access to parts of it you are not meant to see.

7Cafe accounts

If you run a cafe on Reslota, keep your login details private, and tell us straight away if you think someone else has got into your account. You are responsible for what happens under your account, for keeping your cafe's details accurate (hours, tables, seating), and for treating your guests' booking data with the same care we describe in our privacy policy.

8Who owns what

Reslota, including its software, design, and name, belongs to us. While your account is active, you get the right to use it to run your reservations, and nothing more. Please do not copy, resell, or rebuild the service. The content you create, like your cafe details and your own reply messages, stays yours.

9WhatsApp and Meta

Bookings travel over WhatsApp, which is run by Meta. Your use of WhatsApp itself is covered by WhatsApp's own terms and privacy policy, which are separate from ours. Our service also depends on Meta's systems being available, and if WhatsApp is down, booking by message will not work. That part is outside our control.

10What we cannot promise

We work hard to keep Reslota running, but we cannot promise it will never go offline. Servers need maintenance, and the outside services we rely on sometimes have a bad day. The service is provided as is. As far as the law allows, we are not responsible for knock-on losses. A missed dinner reservation is about the worst that can realistically go wrong here, and any dispute about a specific booking is best sorted out directly with the cafe.

11Ending things

Guests can stop using Reslota at any time. Just stop messaging, and ask us to delete your data if you want it gone. Cafes can close their account by contacting us. We may suspend an account or a number that breaks these terms, and we will tell you why when we do.

12Changes

If we change these terms, we will update this page and the date at the top. If a change really affects how you use Reslota, we will point it out on our website before it takes effect.

13Law and contact

These terms follow the laws of Pakistan. For anything to do with them, email contact@reslota.com or message +92 315 8846239 on WhatsApp.