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Privacy Policy

Last updated: 26 July 2026

Reslota lets you book a table at a cafe by sending a WhatsApp message. To do that, we need to handle a little bit of your information, like your phone number and your booking details. This page tells you exactly what we keep, why we keep it, and how to get it removed. We wrote it in plain language on purpose. If any part is unclear, email contact@reslota.com and a real person will reply.

The short version

  • We store your phone number, the name you give, your messages to the cafe, and your booking details. Nothing else from your phone.
  • We use it only to take and manage your booking. We never sell your data or send you marketing.
  • Your messages travel over WhatsApp (Meta) and are read by AI services (Google, Groq) purely to understand your request.
  • You can have everything deleted within 30 days. Just email or WhatsApp us. See section 10.

1Who we are

Reslota is a small team based in Lahore, Pakistan. We make reservation software for cafes and restaurants. When you message a cafe that uses Reslota, the cafe is the one taking your booking. We are the system that makes it happen behind the scenes. You can reach us any time:

2What we collect when you book

If you book a table through a cafe's WhatsApp number, we store:

  • Your phone number and WhatsApp display name, so the cafe knows who booked.
  • The name you give us during the chat, if you give one.
  • The messages you send to the cafe, so the conversation still makes sense across replies.
  • Your booking details: the date, time, party size, seating you asked for, and your past bookings at that cafe.

That is the whole list. We do not collect your location, your contacts, or anything else from your phone. We only see the messages you choose to send.

3What we collect from cafe staff

Cafe owners and managers who use our dashboard have an account with their name, email, and a password. The password is stored in a scrambled form (hashed), so nobody at Reslota can read it. We also store the cafe's own details: its name, address, WhatsApp number, opening hours, and table layout.

4Meta and the WhatsApp Business Platform

Reslota connects to the WhatsApp Business Platform, which is provided by Meta. We use it for one thing only: to receive the messages you send to a cafe's WhatsApp number, and to send back replies and confirmations. Our use of this platform follows the Meta Platform Terms and the Meta Developer Policies.

To make this work, we ask Meta for two permissions:

  • whatsapp_business_messaging: to receive and send messages on the cafe's WhatsApp number.
  • whatsapp_business_management: to manage the cafe's WhatsApp setup, such as its registered number and message templates.

We do not read your other WhatsApp chats, your contacts, your profile photo, or anything else on your phone. The only messages we ever see are the ones sent to the cafe's WhatsApp number. Your use of WhatsApp itself is also covered by WhatsApp's own privacy policy.

5How the assistant reads your messages

When you write to a cafe, our assistant reads your message to figure out what you want. A message like "table for four this Friday at 8" becomes a booking request. To do this, the text is processed by AI language services (right now, Google and Groq). They handle the message only to give us back a result. They do not use your messages to train their models, and they are not allowed to use your messages for their own purposes.

6Why we use your information

We use it to take your booking, confirm it, let the cafe know you are coming, and show the cafe its list of reservations. We also look at general numbers, like how many bookings a cafe gets in a week, to make the product better. Those numbers do not identify you. We do not sell your data. We do not share it with advertisers. We do not send you marketing messages.

7Who else handles the data

A few trusted services run parts of Reslota, and your data passes through them so the service can work:

  • Meta (WhatsApp Business Platform) carries the messages between you and the cafe.
  • Google and Groq read the message text so the assistant can understand your request.
  • Microsoft Azure hosts our database.
  • Render and Vercel host our servers and website.

Each of these works on our behalf. None of them is allowed to use your data for anything other than helping run Reslota.

8Cookies and browser storage

Our website does not use tracking or advertising cookies, and we do not follow you around the internet. If you are a cafe using the dashboard, your browser keeps a small login token so you do not have to sign in on every click. That token stays in your browser and is cleared when you log out.

9How long we keep it

We keep reservation records while the cafe's account is active, because a cafe needs its booking history to run its business. If a cafe leaves Reslota, its data is deleted, including the guest bookings made at that cafe. You can also ask us to remove your own data at any time, which brings us to the next section.

10How to delete your data

To have your data deleted, contact us in one of these two ways:

Either way, please include the phone number you used to book. We will first make sure the request really comes from you (usually a quick message to that WhatsApp number), then delete your customer profile, your booking history, and your message records within 30 days, and write back to confirm it is done.

One honest note. The messages inside your own WhatsApp app belong to you and stay on your phone. Deleting your data from Reslota does not reach into your chat history. A cafe may also need to keep basic transaction records where the law requires it.

11Your rights

You can ask us what data we hold about you, ask us to correct it, or ask us to delete it. Use the same email or WhatsApp number above and we will sort it out. Booking through WhatsApp is always your choice. If you would rather not, you can always call the cafe or walk in.

12How we keep it safe

All traffic between your phone, our servers, and the dashboard is encrypted while it travels. Passwords are hashed. Cafe staff can only see their own cafe's bookings, and access to our live systems is limited to the people who need it. No system is ever perfect, but if we ever find a breach that affects you, we will tell you.

13Children

Reslota is not aimed at children under 13, and we do not knowingly keep their data. If you think a child's data has reached us, contact us and we will remove it.

14Changes to this policy

If we change how we handle data, we will update this page and the date at the top. For anything important, we will say so clearly on our website rather than quietly editing.

15Contact us

For any question, request, or complaint, email contact@reslota.com or message +92 315 8846239 on WhatsApp. We reply within two business days.